Privacy Policy
This notice explains how CRYSTAL Ind Factory L.L.C SP, trading as CRYSTAL Industries, handles personal information in connection with crystalrbr.com and enquiries submitted to our team.
Information you provide
Our enquiry forms request your name, email address, telephone number, company, subject and project requirements. We also receive information you choose to include in correspondence or quotation requests. Please provide only information relevant to your enquiry and avoid sending sensitive personal information.
Why we use information
We use enquiry information to respond to requests, prepare quotations, assess product requirements, provide customer support and manage related business communications. Where processing relies on consent, you may withdraw that consent by contacting us. Other processing may be necessary to handle your request, perform a contract or meet applicable legal obligations.
Website operation and cookies
The website uses Odoo and Cloudflare services. Technical information such as IP address, browser details and request logs may be processed to operate and protect the website. Cookies may support sessions, language preferences and website functionality. You can manage cookies in your browser; blocking necessary cookies may affect some features. Where optional cookie choices are displayed, you can manage them through those controls.
Sharing and external services
Information may be accessed by relevant CRYSTAL staff and service providers supporting our website, business systems and communications, where needed for those purposes, or disclosed where required by law. External links, including WhatsApp and social media, lead to services with their own privacy terms. Service providers may process data in other countries; applicable data-protection requirements apply to such transfers.
Retention and protection
Information is retained for as long as needed to handle the enquiry and related business records, subject to applicable legal requirements. Retention depends on the nature of the information and the relationship. Access should be limited to those who need it for these purposes. No internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may request access to or correction of your personal information, deletion, restriction of processing or a portable copy, and raise an objection or withdraw consent where relevant. We may need to verify your identity and consider legal record-keeping obligations before responding. You may also raise a concern with the competent data-protection authority.
Contact and updates
For privacy questions or requests, email [email protected] with the subject “Privacy request”. This notice may be updated when our website or practices change. Last updated: 10 November 2026.